How to install pCloud Drive on macOS devices with Apple silicon

We’ve also included a Troubleshooting guide at the end of this article, just in case you’re experiencing any issues. 

pCloud Drive is a desktop app, which helps you access, edit and backup files, without using HDD space from your device. You can use the app to extend the available space on your computer, while being able to fully work with your files, using apps of your choice. 

If you’re using a Mac with Apple silicon, you will need to complete a few extra steps to install pCloud Drive. You’ll need to allow kernel extensions from the Recovery mode. While Apple claims that such system extensions are less secure, you shouldn’t worry about the security of pCloud Drive or your files in the cloud. The installation process isn’t less secure. As a company, we’re focused on providing secure solutions and wouldn’t compromise with the security of the installation process.  

• Run the installation wizard

If you’re with a macOS device powered by Apple silicon:

• Click Shut Down
• Open Recovery mode – long press the power button or use Command + R
• Click on Utilities > Startup Security Utility
• Check “Reduced Security” and select the option “Allow user management of kernel extensions from identified developers” then click OK
• Restart your Mac

If you’re using macOS 10.13 High Sierra (or a later version), you’ll need to allow our system extension: 

• Apple menu > System Settings, then click Privacy & Security in the sidebar. (You may need to scroll down.).
• Find the option to allow system software from “Benjamin Fleischer” in the Security section then.
• You may have to restart your Mac again
  

Now you’re now ready to launch pCloud Drive and start using your files.

NOTE:

If you prefer not to allow our system extension from the Privacy & Security settings or update your settings in the Recovery mode, pCloud will partially function as a file sync and file sharing application. However, you won’t be able to use your files in the cloud without using HDD space from your device.

Troubleshooting Guide

I cannot enable pCloud Drive after installing it

In case you have followed all the installation steps as described above, but there is still an issue with enabling pCloud Drive on your Apple silicon machine, please follow these steps (for macOS Big Sur , devices with Intel):

• Boot your Mac into Recovery mode by holding down the Command and R keys during the system start
• Enter the following command:

kmutil trigger-panic-medic --volume-root /Volumes/Macintosh\ HD

• Send the output to support@pcloud.com

The operation is harmless for your device. It disables the loading of third-party kernel extensions until you approve them again. If you have changed the name of your disc, replace “Macintosh\ HD” with your disc name.

I’d like to fully uninstall pCloud Drive and re-install it

Follow these steps:

• Open the Activity Monitor (use Spotlight search to find it) and force quit the pCloud process.
• Delete the application
• Delete the database of the app:
  • Open the terminal and enter the following command: rm -r .pcloud
• Restart your device
• Install the official version of pCloud Drive from here: https://www.pcloud.com/download-free-online-cloud-file-storage.html
• Follow the rest of the steps mentioned in this article to finish installing pCloud

We’re constantly working on improving our service and making our applications easier and more convenient to use. If there’s a feature you’re missing or you want to suggest an improvement, don’t hesitate to get in touch!